Your subscription,
clearly explained.

The supplier’s business details will be confirmed before customer subscriptions open.

Monthly recurring payments

The coach subscription is £200 per month. The client subscription is £15 per month, paid directly by the client. These are the final displayed prices, including applicable tax where it is collected. The first payment is due when you complete checkout. Your subscription renews automatically each month until cancelled. Stripe securely handles your payment details.

Client invitations

An invitation does not create a subscription or charge. You choose whether to accept the invitation and subscribe. Your coach cannot purchase or cancel your personal subscription on your behalf.

Cancellation and coaching connections

You can cancel your own subscription through My account → Manage billing. Cancellation normally takes effect at the end of your paid billing period, and you retain paid access until then. Disconnecting a coach or client ends the coaching connection only. A client’s own subscription continues unless the client cancels it. These terms do not limit applicable statutory rights.

Failed payments

After a previously paid renewal fails, access enters a 72-hour grace period, then becomes restricted until payment is restored. A failed first payment does not activate access. Update your payment method and resolve unpaid invoices in the billing portal. Stripe’s payment reminders and retry settings will be confirmed before launch.

Account records and data

These billing pages store your account and subscription details. Training data is managed separately within the connected Strid training system.

Support and refunds

A customer support contact will be provided before subscriptions open. for billing queries, cancellation help and refund requests. Refund eligibility and consumer cancellation information must be confirmed for the launch market before checkout opens.